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Frequently Asked Questions
Product
What types of products does RN Uniforms offer?
RN Uniforms offers medical scrubs and uniforms, tops, pants, jackets, lab coats, jumpsuits, undershirts, healthcare footwear, practical accessories, and embroidery services. Availability may vary by product and size.
Do you offer uniforms for men and women?
Yes. RN Uniforms offers men's and women's medical uniforms, along with unisex or shared-fit products where the product listing identifies them as available. Check the product details and size options for the specific item.
Can I add embroidery to my order?
Embroidery is available on eligible products. Depending on the product and service selected, you can request embroidered text or a logo and choose the available placement, font, and thread color options. Please review your design details carefully before approving the order.
Once embroidery has been applied, the personalized item is custom and is not returnable. Visit our Embroidery Services page for more information.
What healthcare accessories are available?
Our accessories collection includes healthcare essentials and practical items such as stethoscopes, blood-pressure cuffs, pulse oximeters, bags, belts, hats, gloves, socks, watches, pens, bottles, and other items when available. Use the Accessories category and filters to see the current selection.
How do I choose the right size?
Select the available size and color options on the product page and review the size chart when one is provided. Fit can vary by brand and style. If you are unsure, contact us with the product link and your measurements so our team can help you make a more informed choice.
Orders
How do I place an order?
Choose a product, select the available options such as size and color, add it to your cart, and continue to checkout. Review your shipping and contact information before submitting the order. If you need help choosing a product, contact our team before ordering.
How can I track my order?
When your order ships, tracking information is sent to the email address associated with the order. Tracking may take some time to become active after the carrier receives the package. If you cannot find the message, check your spam or promotions folder and contact us with your order number.
What should I do if my order is damaged or incorrect?
Contact us before washing, altering, or returning the item. Include your order number, a description of the issue, and clear photos when helpful. Our team will review the order and provide the next steps.
Can I change or cancel my order?
Contact us at [email protected] as soon as possible. We will do our best to help before the order is processed, shipped, or sent for embroidery, but a change or cancellation may not be possible after fulfillment has started.
How do returns and exchanges work?
Contact [email protected] before sending an item back. Eligible items should be unworn, unwashed, unaltered, and returned with their original tags and packaging. Review the full Shipping & Returns policy for details.
Payments
What payment methods are accepted?
The payment methods currently available for your order are displayed at checkout. Select the option that works for you and follow the payment provider's instructions. Do not send card details by email or through the contact form.
When is my payment processed?
Payment is processed through the payment method selected at checkout. Your order moves forward after payment is authorized or confirmed. If your order status is unclear, contact us with your order number rather than submitting the same order repeatedly.
Why did my payment fail?
Check that your billing details, payment information, and available funds are correct, then try again or use another payment method shown at checkout. If the issue continues, contact your bank or payment provider. We can help check an order status, but we cannot access your full card details.
Are shipping charges and taxes shown before I pay?
Applicable shipping charges and taxes are calculated and displayed at checkout before you submit the order. Standard shipping is free on orders of $80 or more; orders under $80 show the applicable shipping charge at checkout.
Is checkout secure?
Checkout uses the payment methods and processing services made available on the website. For your security, use the secure checkout page and never share your password or complete payment information through email or messaging.