We want ordering from RN Uniforms to be clear and convenient. This page explains how shipping, order processing, cancellations, returns, refunds, and embroidered items are handled.

Shipping options, rates, and estimated delivery dates are shown at checkout based on your delivery address, package details, and available carrier services.

• Free standard shipping: available on orders of $80 or more.
• Orders under $80: applicable shipping charges are calculated and displayed at checkout before you complete your purchase.
• Expedited options, when available, are shown at checkout with their applicable rate and estimated delivery time.

Available destinations and services may vary. If you have a question about a destination or a shipping option, please contact us before placing your order.

Orders are prepared after payment is confirmed. When your order ships, we will send the available tracking information to the email address associated with your order. Tracking details may take some time to become active after the carrier receives the package.

Please make sure your shipping address and contact information are correct at checkout. RN Uniforms is not responsible for delays caused by an incorrect or incomplete address, carrier disruptions, weather, or circumstances outside our reasonable control.

If you need to return or exchange an item, contact our customer support team at [email protected] with your order number, the item details, and the reason for your request. Please wait for return instructions before sending anything back.

• Items should be unworn, unwashed, unaltered, and returned with their original tags and packaging.
• If an item arrives damaged, incorrect, or defective, contact us as soon as possible and include clear photos when helpful.
• Return eligibility is reviewed based on the item condition and order details.
• Refunds are issued to the original payment method after an approved return is received and inspected. Your bank or payment provider may require additional time to post the credit.

Items that have already been embroidered or personalized are custom items and are not returnable once the embroidery has been applied. Please review your text, logo, placement, font, and thread color carefully before approving an embroidery order.

If you have questions about embroidery before ordering, visit our Embroidery Services page or contact our team.

If you need to cancel an order, contact us as soon as possible at [email protected]. We will do our best to help before the order is processed or shipped, but a cancellation may not be possible once fulfillment or embroidery has started. Orders that have already shipped must follow the applicable return process.

Our customer care team is here to help with product questions, sizing, order status, shipping, returns, and embroidery. Visit our Contact Us page or email [email protected].